The Customer Communication Terminal (CCT) from HRS gives road users, local residents and the general public instant access to real-time, accurate information while works are underway. CCT can also reduce the need for personnel at closure points and help reduce the risk of work zone incursions.
CCT is portable, flexible and is designed so that it can be tailored to your specific requirements. It can be deployed as a responsive intercom device, provide automated real-time information or can be used as an emergency call point.
In intercom mode, the CCT serves as a two-way communications system. It can be placed at strategic locations in or around a work zone to enable road users to contact site personnel. This helps improve customer experience whilst reducing the need for personnel to be situated at closure points.
The CCT can be set up to provide automated real-time information such as diversion routes, journey times, duration of works or other pertinent information to help road users or local residents plan their routes around road closures. The signage element that surrounds the terminal can also be personalised to help build a more positive relationship with your customers.
Emergency call point
The CCT can also be deployed as an emergency call point for road users to summon vehicle recovery services. Having an accident or breakdown in the middle of road works can be an incredibly worrying and anxious time so having a readily accessible emergency call point provides vital comfort and reassurance to road users. At the push of a button, they can speak with someone, explain their emergency situation and get reassurance that help is on its way.
The CCT system from HRS is so flexible that it can be used in a multitude of scenarios and across multiple sectors including Highways, Utilities, Rail, Local Authority and Events. Clients who have successfully used CCT as part of their works programmes include Highways England, Network Rail, SES Water and Gatwick Airport.
Customer Communication Terminal case studies
When a burst water main on the A217 in Banstead, Surrey required a carriageway closure, Sutton and East Surry Water (SES Water) turned to Chevron TM for help. We implemented a cost-effective digital traffic management solution to ensure the safety of their workforce, provide information to local residents and traffic, and reduce the impact on road users.
When Network Rail had previously carried out essential maintenance works at the Thorpe Bank level crossing near Doncaster it had led to high levels of hostility and threatening behaviour from the general public to their workers. Eager to avoid a repeat, Network Rail approached Chevron TM to implement a safe and cost-effective traffic management plan which could prevent incursions, protect rail workers and minimise interaction between rail workers and the general public. The solution was the creation of a digital enclosure using Intellicone® Portable Site Alarms, Customer Communication Terminals and CCTV, which resulted in zero threats or confrontations with the general public.
To combat the rising number of road closure breaches by the public – which have the potential for loss of life to the individual, workers or rail users – Chevron TM together with our sister company HRS developed a bespoke safety system that helps reduce the number of incursions by alerting the workforce of any breaches so that action can be taken quickly. We also developed an enterprise planning system which helped improve back office efficiency.