Customer Communication Terminal

The Customer Communication Terminal (CCT) is a portable, real-time communication point that helps keep people informed, reassured, and connected during urban works and temporary traffic management.

By providing instant access to accurate information or live support at the push of a button, the CCT improves public experience, reduces confusion, and prevents potential confrontation at closure points – creating a calmer, safer environment for both the public and site personnel.

Core Benefits

How It Works

The CCT is a self-contained, two-way communication terminal that can be placed at key points around an urban worksite – for example, near closure points, diversion routes, or pedestrian access zones.

Each terminal can be configured for three primary uses:

Intercom Mode
Acts as a live, two-way communication system, connecting road users or residents directly with site personnel for assistance or updates.

Automated Information Mode
Provides recorded or live data such as diversion details, journey times, or project updates, helping people plan their routes confidently.

Emergency Call Point Mode
Enables road users to contact vehicle recovery or emergency assistance instantly, providing reassurance and rapid response in stressful situations.

All communication is secure, traceable, and compliant – and can be personalised with signage and messaging to suit local or project-specific needs.

In the Urban Environment

The CCT is ideal for streetworks, utilities, and city maintenance projects where clear communication with the public is essential.

By replacing uncertainty with instant access to information and assistance, it helps:

• Reduce public frustration and complaint volumes

• Prevent unauthorised incursions or unsafe approaches

• Support emergency response where needed

• Build trust and transparency between worksite teams and the community

Flexible and easy to reposition, the CCT supports safer, more collaborative streetworks environments across highways, residential zones, and event spaces.

Integrated with Chevron Urban Digital Solutions

The CCT forms part of Chevron’s Urban Digital Solutions suite – a network of connected technologies designed to improve safety, communication, and efficiency in the urban environment.

Working alongside systems such as Intellicone® IPAWS, Intellicam®, and Intellitag®, the CCT helps create a unified digital ecosystem where people, data, and technology work together to keep the public informed and worksites safe.